FAQs

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How do I know if my order has been placed?

Once your order has been successfully processed, you will receive an order confirmation number. This will also be emailed to you. Further updates will also advise you when the parcel has been shipped.

Can I cancel or change my order?

Once the order is placed, changes and cancellations can be challenging. Please send us an email to info@peninsularepublic.com and we'll see what we can do to help.

What is your returns policy?

Please refer to our shipping and returns link on our website footer under Help.

How do I use a promotional code?

Once you get to the checkout page there is a box provided to enter your code.

Missing or damaged order?

If there are any fulfilment errors with your order or if the product seems faulty or damaged in any way, please notify our team within 14 days of delivery. Please email info@peninsularepublic.com

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, Apple Pay and Google Pay.

Can I pay in cash, cheque or direct deposit?

Sorry we can only receive payment via the online payment options of Credit Cards, Debit Cards, Apple Pay and Google Pay.

What happens with my personal information on your site?

Personal information collection is covered off in our Privacy Policy, that can be found using the link on our website footer, under Help.

Where are your products made?

Our products are all designed by our PR team in Australia and manufactured in various locations, locally and internationally. We partner with Australian businesses, but in some circumstances we have established relationships with overseas suppliers, to bring the best products to you to represent our brand. Our products are labelled with their place of manufacture. As these differ by product if you have any queries, please drop us an email at info@peninsularepublic.com

General enquiry

If you have any queries regarding our products or an order, please drop us an email at info@peninsularepublic.com